This Privacy Policy explains how Univerzal DOOEL collects, uses, and protects personal data when you visit or make a purchase on www.univerzal.com.mk.

1. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery address
• Order and payment-related information

Personal data is collected only when voluntarily provided by the user during checkout, contact, or inquiry.

2. Use of Information

The collected data is used for:

• Processing and delivering orders
• Communicating with customers regarding their orders
• Providing customer support
• Improving our services and user experience

3. Data Protection

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. All online payments are processed through secure, encrypted payment systems.

4. Sharing of Data

Personal data is not sold or shared with third parties, except when necessary to:

• Fulfill an order (delivery partners, payment providers)
• Comply with legal obligations

5. User Rights

Users have the right to request access, correction, or deletion of their personal data by contacting us directly.

6. Cookies

Our website may use cookies to improve functionality and user experience. Users can manage or disable cookies through their browser settings.